The Asian Banker uses a robust and well tested proprietary methodology to evaluate the quality of retail banks in Asia Pacific, Middle East, Africa, and other emerging markets. Our assessment of the overall quality of retail banks is based on a scorecard that has been developed since 2000. The data collated from our annual programme are used to populate our benchmarking template and provide an increasingly useful service to the industry.
This page lists the methodology used and the rankings of the best retail banks in each country and region. We are in the process of drilling down the benchmarks for each business and operational areas of retail banking. The benchmarks and rankings in the business or operational areas we cover can be searched in the Retail Banking Working Group Website.
Core Belief:
“We believe that a well run retail bank is one that demonstrates a long term, sustainable, profitable franchise with the customer as its core proposition.”
The scorecard for our Retail Banking awards programme is predicated by the belief statement above.
For product and process level awards, please visit the specific pages on this site.
Our scorecard and rankings of the best retail banks by country
The Excellence Scorecard is used to evaluate banks on both a country and a regional basis for the Excellence in Retail Financial Services Programme. It is the backbone of the evaluation process and was developed with an eye on one of the key objectives of the programme, which is to create an instrument that is accepted by the player in the retail financial services industry as a viable, objective and representative measure of a bank's performance across multiple areas.
The scorecard consists of ten dimensions with 37 indicators. Only in some areas does size matter. We are cognizant that smaller banks may be handicapped in some areas, so only 5% of all indicators favour larger banks. The full scorecard used is accessible to paying subscribers of this programme.
Our Full Ranking of Retail Banks by Country and in the Asia Pacific
| Country Ranking | 2015 | 2014 | 2013 | 2012 |
| Our Full Ranking of The Best Retail Banks by Country for the Calendar Years Indicated |
|
|
|
|
Read the country reports in Asia Pacific:
| 1 | Australia |
|
| 2 | Bangladesh |
|
| 3 | Brunei |
|
| 4 | China |
|
| 5 | Hong Kong |
|
| 6 | India |
|
| 7 | Indonesia |
|
| 8 | Malaysia |
|
| 9 | Pakistan |
|
| 10 | Philippines |
|
| 11 | Singapore |
|
| 12 | South Korea |
|
| 13 | Sri Lanka |
|
| 14 | Taiwan |
|
| 15 | Thailand |
|
Click here to visit our awards pages
Click here for full list of past winners
Click here to go back to the top
Our Full Ranking of Retail Banks by Country and in the Middle East and Africa
| Country Ranking | 2015 | 2014 | 2013 |
| Our Full Ranking of The Best Retail Banks by Country for the Calendar Years Indicated |
|
|
|
Read the country reports in the Middle East and Africa:
| 1 | Egypt |
|
| 2 | Ghana |
|
| 3 | Kenya |
|
| 4 | Kuwait |
|
| 5 | Lebanon |
|
| 6 | Mauritius |
|
| 7 | Nigeria |
|
| 8 | Qatar |
|
| 9 | Saudi Arabia |
|
| 10 | South Africa |
|
| 11 | Tanzania |
|
Click here to visit our awards pages
Click here for full list of past winners
Click here to go back to the top
The Best Regional Retail Banks
Our assessment of the regional banks (I banks that operate in more than 3 jurisdictions) is conducted differently from that of retail banks that are technically domestic even if they have small branches overseas.
Our scorecard and rankings of the best retail banks by country and in the Asia Pacific
The scorecard for assessing regional banks are based on ten dimensions with 45 indicators. Primary indicators are those that determine the extent of which a bank is able to replicate its products and processes across markets. The full scorecard used is accessible to paying subscribers of this programme.
| Regional Ranking | 2015 | 2014 | 2013 | 2012 |
| Our Full Ranking of The Best Retail Banks in the Asia Pacific for the Calendar Years Indicated |
|
|
|
|
Our scorecard and rankings of the best retail banks by country and in the Middle East and Africa
The scorecard for assessing regional banks are based on ten dimensions with 45 indicators. Primary indicators are those that determine the extent of which a bank is able to replicate its products and processes across markets. The full scorecard used is accessible to paying subscribers of this programme.
| Regional Ranking | 2015 | 2014 | 2013 |
| Our Full Ranking of The Best Retail Banks in the Middle East and Africa for the Calendar Years Indicated |
|
|
|
Click here to visit our awards pages
Click here for full list of past winners
Click here to go back to the top
The Best Regional Retail Banks
Our assessment of the regional banks (I banks that operate in more than 3 jurisdictions) is conducted differently from that of retail banks that are technically domestic even if they have small branches overseas.
The Best Consumer Credit Companies
Our assessment of the regional banks (I banks that operate in more than 3 jurisdictions) is conducted differently from that of retail banks that are technically domestic even if they have small branches overseas.
Our scorecard and rankings of the best retail banks by country
The scorecard for assessing regional banks are based on nine dimensions with 55 indicators. Primary indicators determine the extent the consumer finance companies ability to manage provide credit to customers in a cost efficient and sustainable manner. The full scorecard used is accessible to paying subscribers of this programme.
Click here to visit our awards pages
Click here for full list of past winners
Click here to go back to the top
The Best Card Associations and Companies
Our assessment of the regional banks (I banks that operate in more than 3 jurisdictions) is conducted differently from that of retail banks that are technically domestic even if they have small branches overseas.
Our Scorecard and Rankings for Card Associations and Companies
The scorecard for assessing regional banks are based on eight dimensions with 61 indicators. Primary indicators are those that determine the customer experience through high merchant coverage, efficiency and speed, as well as product innovation. The full scorecard used is accessible to paying subscribers of this programme.
Click here to visit our awards pages
Click here for full list of past winners
Click here to go back to the top
We also provide full methodology and rankings for the key business and operational areas in retail banking. These include Deposits and Liabilities, Payments, Credit Cards, Consumer Credit, Automobile Lending, Mortgages and Home Lending, Remittances, SME Banking, Wealth Management, Private Banking Business, Bancassurance as well as operational and channel areas such as Branch Banking, Internet & Direct Banking and Mobile Banking. The criteria and the rankings of the best banks in each area are available in the respective sites.
We Follow
- For insightful views, Chris Skinner's blog, Brett King, BAI
- The Digital Dollar: Unlocking Revenue Opportunities in Digital Channels for Banks in Asia
- Technology Implementation Awards Korea Special (English)
- Technology Implementation Awards Korea Special (TIA코리아 한국어 버전)
- Strengthening the core for regional expansion
- Winning Strategies for Omnichannel Banking
- Celebrating the Best Retail Banks in Asia Pacific in 2013/14
- Leveraging Data and Analytics for Customer-Centricity and Innovation
- Increasing Debit Card Utilization and Generating Revenue using SUPER Segments
- Understanding the cost of handling cash in Asia Pacific
- Successful Branch Transformations: Achieving needs-based sales and service-oriented delivery
- Innovation in Retail Banking: Asia Pacific
