Login Subscribe


    Remember Me

Not a subscriber/registered visitor?

The Asian Banker website offers registered readers and subscribers a wide range of valuable research and analysis on the financial services industry.

All visitors must register to gain access. Access to selected news, research and our regular e-newsletters is free for up to 5 days from the time they are posted. Detailed research content and archieves are accessible only to paying subscribers.

If you wish to review our data subscription packages for full access to all data and research, please find the subscription options here.

Press Release
Published April 11, 2017
View complete press releases list

Standard Chartered Bank launches UAE video and chat services

Date: April 11, 2017
Categories: Mobile banking, retail, technology
Keywords: Standard Chartered Bank

Standard Chartered Bank announced the launch of its video and chat banking service for clients in the UAE, a first for an international bank.

The launch follows the successful roll-out of the service in Malaysia, Singapore, Taiwan in 2016 and Hong Kong and China earlier this year.

The bank said in a statement that is now bringing its video and chat banking service to more than five million clients across Asia, Africa and the Middle East.

Clients can connect with banking agents via a secure video connection – or through chat or audio channels if they prefer – and change an address, ask questions about products.

Instead of jumping in the car and driving to a branch, clients can do this from home or even sitting in a coffee shop.

"Standard Chartered is constantly innovating to bring easy, convenient banking to clients," said Shehzad Hameed, head of Retail Banking, Standard Chartered UAE.

"We have reached another milestone today with the launch of video banking. Not only will video banking transform the way we deliver client service, but it also provides opportunities to our staff for upskilling and retraining to stay abreast of the latest technologies in the industry."

“Video banking is about giving our clients more choice and more convenience," added Karen Fawcett, the bank's CEO of Retail Banking. "Now you don’t have to come in to a branch to talk to somebody face-to-face. We are investing in technology that makes banking secure, simple and personal for our clients."

In 2015 the bank announced an investment of $3 billion in technology and systems over the coming three years, including investments in its regional client contact centres.

Re-disseminated by The Asian Banker from Arabian Business


Add a new comment:

Allowed tags: <b><i><br>

Comments (0)