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The Asian Banker uses a robust and well tested proprietary methodology to evaluate the quality of retail banks in the Asia Pacific, Middle East and other emerging markets. Our assessment of the overall quality of individual retail banks is based on a scorecard that has been developed since 2000. The data collated from our annual programme is used to populate our benchmarking template and provide an increasingly useful service to the industry.

This page lists the methodology and the rankings for the best retail banks in each country and those that operate regionally. We have or are in the process of drilling down benchmarks for each business and operational areas of retail banking. The benchmarks and rankings at the business or operational areas we cover are listed in the respective pages listed in the side bar of the Retail Banking Working Group Website.

Core Belief:

“We believe that a well run retail bank is one that demonstrates a long term, sustainable, profitable franchise with the customer as its core proposition.”

The scorecard for our Retail Banking awards programme is predicated by the belief statement above.

For product and process level awards, please go to the specific pages on this site

The Best Retail Banks by Country and In the Asia Pacific

The Asian Banker uses a robust and well tested proprietary methodology to evaluate the quality of retail banks in the Asia Pacific, Middle East and other emerging markets. Our assessment of the overall quality of individual retail banks is based on a scorecard that has been developed since 2000. The data collated from our annual programme is used to populate our benchmarking template and provide an increasingly accurate assessment to the industry.

Our scorecard and rankings of the best retail banks by country

The Excellence Scorecard is used to evaluate banks on both a country and a regional basis for the Excellence in Retail Financial Services Programme. It is the backbone of the evaluation process and was developed with an eye on one of the key objectives of the programme, which is to create an instrument that is accepted by the player in the retail financial services industry as a viable, objective and representative measure of a bank's performance across multiple areas.

The scorecard consists of ten dimensions with 37 indicators. Only in some areas does size matter. We are cognizant that smaller banks may be handicapped in some areas, so only 5% of all indicators favour larger banks. The full scorecard used is accessible to paying subscribers of this programme.

	Questions we ask for the country awards
	Criteria for the country awards
	Assessment Criteria for Country and Regional Awards

Our Full Ranking of Retail Banks by Country and in the Asia Pacific

Country Ranking	2011	2010	2010
Our Full Ranking of The Best Retail Banks by Country for the Calendar Years Indicated

The Best Regional Retail Banks

Our assessment of the regional banks (I banks that operate in more than 3 jurisdictions) is conducted differently from that of retail banks that are technically domestic even if they have small branches overseas.

Our scorecard and rankings of the best retail banks by country

The scorecard for assessing regional banks are based on ten dimensions with 45 indicators. Primary indicators are those that determine the extent of which a bank is able to replicate its products and processes across markets. The full scorecard used is accessible to paying subscribers of this programme.

	Questionnaire for the Best Regional Franchise Award
	Questions We Ask about Regional Retails Banks
	Assessment Criteria for Regional Franchise

Regional Ranking	2011	2010	2009
Our Full Ranking of The Best Retail Banks in the Asia Pacific for the Calendar Years Indicated

The Best Consumer Credit Companies

Our assessment of the regional banks (I banks that operate in more than 3 jurisdictions) is conducted differently from that of retail banks that are technically domestic even if they have small branches overseas.

Our scorecard and rankings of the best retail banks by country

The scorecard for assessing regional banks are based on nine dimensions with 55 indicators. Primary indicators determine the extent the consumer finance companies ability to manage provide credit to customers in a cost efficient and sustainable manner. The full scorecard used is accessible to paying subscribers of this programme.

	Questions We Ask for the Consumer Finance Business
	Assessment Criteria for Consumer Finance Business

The Best Card Associations and Companies

Our assessment of the regional banks (I banks that operate in more than 3 jurisdictions) is conducted differently from that of retail banks that are technically domestic even if they have small branches overseas.

Our Scorecard and Rankings for Card Associations and Companies

The scorecard for assessing regional banks are based on eight dimensions with 61 indicators. Primary indicators are those that determine the customer experience through high merchant coverage, efficiency and speed, as well as product innovation. The full scorecard used is accessible to paying subscribers of this programme.

	Questions We Ask for the Card Association Awards
	Assessment Criteria for Card Associations

We also provide full methodology and rankings for the key business and operational areas in retail banking. These include Deposits and Liabilities, Payments, Credit Cards, Consumer Credit, Automobile Lending, Mortgages and Home Lending, Remittances, SME Banking, Wealth Management, Private Banking Business, Bancassurance as well as operational and channel areas such as Branch Banking, Internet & Direct Banking and Mobile Banking. The criteria and the rankings of the best banks in each area are available in the respective sites.