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The Banks We Like

The following are Research Notes and analysis on specific bank case studies and activities that we believe contribute to the development of best practices and benchmarks that the rest of the industry should take note.

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Data, Research Notes, Reports, Discussion Slides, Proceedings Reports, Comments and Related Interviews

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Video: Shinhan Bank's full service biometric-enabled digital kiosks to takeover the role of its branches
Date: Sep 20, 2016   |   Author: The Asian Banker Live | Case Study
Shinhan Bank has launched Korea’s first full service biometric-enabled and unmanned smart digital kiosks that allow customers to do financial transactions without the need to visit a physical branch.
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Jibun Bank thrives without a branch network
Date: Jul 28, 2016   |   Author: Research | Case Study
Bank of Tokyo-Mitsubishi UFJ and local telco, KDDI, joined forces to create Jibun Bank, a mobile-only bank that has become the largest and most profitable mobile bank in Japan.
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Maybank, Malaysia: In search of efficiency
Date: Dec 21, 2015   |   Author: Clement Hu | Case Study
In an atmosphere of intense competition, sputtering economy, and ambitious regional expansion, Maybank is banking on a strategy to improve efficiency across the organisation.
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HDFC Bank: Digital and customer-centricity are the keys to competitiveness
Date: Sep 25, 2015   |   Author: Neeti Aggarwal | Case Study
HDFC Bank is adopting a holistic, bank-wide strategy of digital enablement for competitive differentiation. Nitin Chugh, Head of Digital Banking and Bhavesh Zaveri, Head of Operations discuss recent initiatives, key challenges, and the bank’s future plans.
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End-to-end services double HSBC’s intake of online banking customers
Date: Jul 19, 2011   |   Author: Research | Case Study
Strong user friendly interface and personalised services led HSBC to a successful pioneering role in advanced Internet banking services.
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Taiwan’s Taishin builds efficiencies into branch flow after extensive study
Date: May 30, 2011   |   Author: Research | Case Study
Speeding up of form-filling and non-cash workflows has led to efficiencies, but greater care needs to be given to ensure that customers understand the new processes.






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