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The Asian Banker Online Publication

International Retail Banking Working Group Monthly Report

Current Monthly Report

June 2017

In this issue:   A trends article on how chatbots are becoming an increasingly popular option for banks in improving customer experience at a low cost. A case study on Firs Bank Nigeria's 'FirstMobile', the fastest growing mobile app service in the Nigerian market in 2016. Consumers' feedback on remittance services. An interview with Samir Gupta, CEO, group consumer banking. A country profile on Vietnamese banks. An industry data on Asia Pacific's unsecured loan market.

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Issue: 117
Bank of Canada dismisses blockchain adoption

In this issue:   In this issue: A trends article on building a successful mobile wallet. A case study on China Merchants Bank and how it is enhancing operational efficiency and transforming the mortgage experience through its cloud mortgage platform. Consumer’s feedback on personal finance apps. An interview with Anup Bagchi, ICICI’s Head of Retail Banking. A country profile on Hong Kong. An industry data on the varying approaches in restructuring and optimizing banks’ physical channels.

Issue: 116
April 2017

In this issue:   In this issue: A trends article on the banks embracing digital innovation. A case study on HDFC’s SM@ Bank and how it is providing SMEs with digital services. Consumer feedback on robo-advisors. Interview with Jeremy Hubbard, head of digital and technology at UBank. A country profile on South Korea as banks invest in financial technology to retain and attract customers. An industry data on the shift of Asia Pacific banks towards digital banking.

Issue: 115
March 2017

In this issue:   A trends article on how robots are taking over retail banks' back offices. A case study on Momo and how it is outgrowing banks in the mobile wallet market in Vietnam. Consumer’s feedback on merchant service providers that can facilitate secure customer payments. An interview with Dennis Tan, OCBC’s head of consumer financial services. A country profile on Japan. An industry data on retail banking asset structure in Asia Pacific.

Issue: 114
February 2017

In this issue:   A trends article on how data analytics is driving retail banking. A case study on PayMaya and how it is targeting the unbanked segment in the Philippines through its mobile app. Consumer’s feedback on money transfer services. An interview with An Hyo Ryul, general manager of retail business development at Shinhan Bank. A country profile on Taiwan. An industry data on auto lending in Southeast Asian emerging markets.

Issue: 113
January 2017

In this issue:   A trends article in the rise of APIs in retail banking. A case study on Emirates NBD and how it enhances customer experience through its products. Consumer feedback on mobile wallet services. Interview with Petri Nikkila, EVP and head of strategy and segments, Nordea Bank. A country profile on India as it embarks on a digital transformation. An industry data on the outlook for Asia Pacific’s retail financial services industry.

Issue: 112
November-December 2016

In this issue:   A trends report on collaboration as a the key to success of P2P lending. A case study on Alipay and its role in transforming China’s mobile payment market. An interview with Tran Hung Huy, chairman, Asia Commercial Bank. Consumers' feedback on bank security. A country profile on UAE’s banks as they feel the pressure of an economic slowdown. An industry data on electronic payments in Asia Pacific.

Issue: 111
September-October 2016

In this issue:   A trends report on the take-off of robo-advisers in Asia. A trends report on the growth of mobile payments A case study Shinhan Bank’s full service biometric-enabled digital kiosks. An interview with Simon Loong, founder and chief executive of officer of WeLab. Consumers' feedback on consumer financial apps. A country profile on how Malaysia’s market conditions is adversely affecting consumer spending. An industry data on the rapid adoption of digital banking.

Issue: 110
August 2016

In this issue:   A trends report on how digital transformation powers profitability in branch banking. A case study how DBS is preparing for a digital future. An interview with Gray Stern, co-founder and chief commercial officer of Landbay. Consumers' feedback on customer service based on BankQuality.com. A country profile on Korean banks and the increasing household debt in the country. An industry data on the relationship between the composition of retail assets and ROA.

Issue: 108
June 2016

In this issue:   A trends report on real-time retail payment systems in Asia Pacific. A case study on how Bank of Ayudhya improved customer experience through branch automation. An interview with Cynthia Siantar, co-founder of Call Levels. Consumers feedback on ATMs based on BankQuality.com. A country profile on Thailand banks which are undergoing a digital transformation. An industry data on the varying trends in banks insurance and investment fee income.

Issue: 107
May 2016

In this issue:   A trends report on building digital capabilities to digital transformation. A case study on how WorldRemit is pioneering a mobile-first approach to remittances. Consumers' feedback on banks' loan products and services based on BankQuality.com. A country profile on the continuous rise of consumer credit exposure in the Philippines. An industry data on Indonesia's retail banking sector.

Issue: 106
April 2016

In this issue:   A trends report on how banks collaborate with fintech. A case study on how Alliance Bank is creating a niche in Malaysia's SME sector. Consumers' feedback on credit card products based on BankQuality.com. A country profile on Chinese banks and how they are finding opportunities in the increasing credit card usage in the country. An industry data on the trends in deposit intermediation in Asia Pacific.

Issue: 105
March 2016

In this issue:   A trends report on the applications of the blockchain technology in the financial industry; a case study on how Jibun Bank is achieving profitability and growth without a branch network; consumer feedback on bank's onboarding processes; a country profile of Vietnam banks and how technological application is becoming a key success factor; and industry data on the contribution of consumer finance in retail banking.

Issue: 104
February 2016

In this issue:   A trends report on how China is strengthening its payments infrastructure through an integrated retail payment system; a case study on how Standard Chartered Asia Pacific is leading the push in bringing greater flexibility and mobility to its front-line employees; consumer feedback on bank contact centres; profiles on State Bank of India and Axis Bank as they boost retail lending in India; and data on the mortgage industry in Asia Pacific.

Issue: 103
January 2016

In this issue:   A trends report on how crowdlending is trying to make its mark in the Asia Pacific; a case study on Krung Thai Bank as it seeks to mobilise not just government but private deposits; a country profile on how retail banking is evolving in the United Arab Emirates, and how National Bank of Abu Dhabi and Abu Dhabi Commercial Bank are gearing up to be competitive; and industry data on retail payment trends in the Asia Pacific.

Issue: 102
December 2015

In this issue:   A trends report on multi-layered solutions for a complete defence against cyber fraud; a case study on Bank Muscat as it enhances customer service and customer satisfaction; a country profile on Hong Kong banks, specifically Bank of East Asia and Hang Seng Bank, as they increase their retail operations under a tighter regulatory regime; and industry data on ATMs and branch networks continuing strong growth in Asia’s emerging markets.

Issue: 101
November 2015

In this issue:   A trends report on how to make distributed ledger technology work for retail financial services; a case study on Maybank, Malaysia in its search for efficiency; a country profile on Indonesia with focus on Bank Central Asia and Bank Mandiri, as they spur on retail loans and explore digital lending; and industry data on cost-to-income ratios of banks in the Asia Pacific.

Issue: 100
October 2015

In this issue:   A trends report on gross income from retail financial services for banks in Asia Pacific, which are seen to expand to $824 billion by 2020; a case study on HDFC Bank, India as it embarks on digital enablement to compete with new entrants; a country profile on Australia with focus on CBA and Westpac, as they ride the wave of digitalisation while anchoring to traditional ATM and branch banking; and industry data on slowing remittances to the Asia Pacific.



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