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Data, Research, Reports, Discussion Slides, Proceedings, Interviews and Opinions

Research Note
Chinese banks enhancing direct banking channels to cater to increased demand
Although 60% of domestic banking customers are shifting to more direct banking methods, most would still want access to physical branches.
News Analysis
Rapid smartphone adoption fuels China’s online retail market boom
Total transaction volume in China's mobile shopping market is projected to reach $36.84b, a 140-fold increase from 2010.
Opinion
Chinese banks must be able to adapt to current market dynamics to stay competitive
Remarks by Fan Wenzhong, director general, international department, CBRC, at the China International Banking Convention 2013, on the changing banking landscape in China.
Proceedings Report
Customer centricity, accessibility and analytics key consumer channel trends in Asia Pacific
Proceedings report from the Technology Decision Makers Conference 2013, held in conjunction with The Asian Banker Summit 2013 on new strategies in bank channels, distribution, and customer management.
Research Note
Hong Kong banks must deliver a needs-based selling approach to build customer loyalty
Date: May 07, 2013
Author: Research
Categories: Deposits and Liabilities, Hong Kong, Retail Banking, Wealth Management
Keywords: BEA, Hang Seng Bank, BoC, HSBC
Banks’ core retail deposit generation ability at branch level linked with strength of franchise and customer trust.






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