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Cross-selling scandal at Wells Fargo is overhyped
Date: Oct 24, 2016   |   Author: Research | News Analysis
Wells Fargo is under scrutiny for unauthorised cross-selling and the creation of fake accounts. But was the controversy overblown?
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Holistic enterprise-wide digitisation is the key to success in the Indian banking industry
Date: Oct 21, 2016   |   Author: Research | Research Note
Emerging new competition, changing customer expectations, and reduced profitability are forcing banks in India to revisit their strategic business and operating models as well as their digital transformation and technology innovation strategies.
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Enabling seamless customer experience through digital transformation of channels
Date: Oct 05, 2016   |   Author: Neeti Aggarwal | Co-published
Shashank Luthra, director of digital transformation, and James Cronk, director of financial services of Cisco, discuss how banks can evolve their customer service with digital enablement to create a seamless omni-channel experience.
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Broad brush or targeted digital marketing: How much is too much?
Date: Sep 29, 2016   |   Author: Research | News Analysis
P&G’s decision to complement targeted segmented marketing through social media with more broad-based tactics will come as no surprise for banks.
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Bank of China (Hong Kong) named the Strongest Bank in Asia Pacific in 2016 for third consecutive year
Date: Sep 26, 2016   |   Author: The Asian Banker Editor | Research Note
ICBC (Macau), HSBC, Hang Seng Bank, ICBC, and Public Bank complete the top five strongest banks in the Asia Pacific region.

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